789bet Privacy Policy – Your Data, Your Rights, Your Protection

This Privacy Policy sets out how 789bet collects, processes, uses, stores, and protects the personal information of members who register and use the platform. It applies to all 789bet services including the website, any mobile-optimised interfaces, customer support interactions, and all associated communications.

We are committed to handling your personal information responsibly and transparently. 789bet does not sell your personal data to third parties for marketing purposes. We do not share your information with anyone who does not need it to provide you with our services, and we apply technical and organisational measures to keep your data secure at every stage of processing.

By registering a 789bet account and using the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, please do not use the platform. You may withdraw your consent at any time by contacting us — though in some cases doing so may affect your ability to use certain platform features.

789bet collects personal information from you through several channels — directly when you register or interact with us, automatically when you use the platform, and occasionally from third-party verification providers. Below is a breakdown of the main categories of data we collect and why.

2.1 — Information You Provide Directly

Most personal information 789bet holds about you is information you provide yourself — when you fill in the registration form, submit identity documents for KYC verification, contact support, or update your account profile. You always have control over what voluntary information you provide beyond the minimum required for account creation.

2.2 — Information Collected Automatically

When you visit and use the 789bet platform, certain technical data is collected automatically through cookies, server logs, and similar technologies. This includes your device's IP address, the type of browser and device you're using, pages visited, time spent on each section, and the links you click. This information is used to maintain platform security, detect unusual access patterns, and improve the overall user experience.

2.3 — Information from Third Parties

789bet may receive information about you from third-party identity verification providers, payment processors, and fraud prevention services. This data is used solely to verify your identity, process your transactions, and protect both you and the platform from fraudulent activity.

Every piece of data 789bet collects is used for a defined, legitimate purpose. We do not process personal information speculatively or for reasons unrelated to providing, maintaining, and improving your experience on the platform. The main uses are as follows:

• Account management: Creating and maintaining your 789bet member account, verifying your identity, and enabling you to log in securely.
• Service delivery: Processing your deposits and withdrawals through your chosen payment method, settling your bets, crediting bonuses, and providing all other platform features you use.
• Customer support: Responding to your queries, resolving disputes, and processing any complaints you submit through live chat or email.
• Security and fraud prevention: Detecting and preventing unauthorised account access, fraudulent transactions, money laundering, and other prohibited activities as required by law and by our own platform integrity standards.
• Responsible gaming monitoring: Reviewing betting patterns to identify members who may benefit from responsible gaming tools, in line with our commitment to player welfare at 789bet.
• Legal and regulatory compliance: Meeting our obligations under applicable anti-money laundering regulations, age verification requirements, and any other legal duties applicable to our operations.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how members use the platform, identify areas for improvement, and develop new features.
• Marketing communications: Sending you information about promotions, bonuses, and new features at 789bet — but only if you have explicitly opted in to receive such communications. You can opt out at any time.

789bet processes your personal data only where there is a clear legal basis for doing so. The four bases we rely on are:

• Contract performance: Processing that is necessary to provide the services you've registered for — creating your account, processing transactions, settling bets, and delivering customer support.
• Legal obligation: Processing required to comply with applicable laws — including age verification, anti-money laundering checks, Know Your Customer (KYC) procedures, and record-keeping obligations.
• Legitimate interests: Processing that serves our legitimate business interests without overriding your fundamental privacy rights — including fraud detection, platform security, service improvement, and responsible gaming monitoring.
• Consent: Processing that you have explicitly agreed to — primarily marketing communications. Consent is always optional, clearly obtained, and freely withdrawable at any time without affecting your access to the platform.

Where 789bet relies on legitimate interests as a legal basis, we have assessed that our interests are proportionate and do not unduly infringe on your privacy rights. You have the right to object to legitimate interest processing in certain circumstances — see Section 09 for your full rights.

789bet shares personal data with third parties only in limited, defined circumstances. We do not share data for third-party marketing purposes under any conditions.

5.1 — Service Providers

We share personal data with carefully selected third-party service providers who help us deliver the platform — including payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, Visa/Mastercard networks, and IBFT banking partners), identity verification providers, fraud screening services, cloud infrastructure providers, and customer support platform tools. All service providers operate under data processing agreements that prohibit them from using your data for any purpose beyond fulfilling their specific service for 789bet.

5.2 — Legal Disclosure

We may disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — for example, in response to a valid legal order, to investigate fraud or financial crime, or to comply with anti-money laundering reporting obligations. We will only disclose the minimum information required to satisfy the legal obligation and will notify you of such disclosure where permitted by law.

5.3 — Business Transfers

In the event of a merger, acquisition, or sale of assets involving 789bet, personal data held by the platform may form part of the transferred assets. Any acquiring entity would be required to honour the obligations set out in this Privacy Policy or notify you of any material changes before they take effect.

789bet uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit the platform. The cookies we use fall into the following categories:

You can manage your cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. For all non-essential cookies, your consent is sought separately and can be withdrawn at any time by adjusting your browser settings or contacting support.

789bet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Different categories of data have different retention periods based on their purpose and regulatory requirements.

• Account data (name, contact details, identity documents) is retained for the duration of your active account and for a minimum of five years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five years from the date of the transaction, in compliance with financial record-keeping obligations.
• Support communications (live chat logs, emails) are retained for two years following the resolution of the relevant query or complaint.
• Technical and security data (IP logs, device records) is retained for up to twelve months, after which it is automatically purged unless it is required in connection with an ongoing investigation.
• Marketing preference records are retained until you withdraw your consent or for two years of inactivity, whichever is sooner.

When your data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data derived from your activity may be retained indefinitely for statistical and platform improvement purposes.

Protecting your personal data is one of the most important operational priorities at 789bet. We invest significantly in technical and organisational security measures to reduce the risk of unauthorised access, data breaches, and any other compromise of your information.

8.1 — Technical Measures

All data transmitted between your device and the 789bet platform is encrypted using TLS 1.3 (Transport Layer Security) with 256-bit AES encryption. This is the same standard used by major banking institutions and means that any data intercepted in transit is unreadable to a third party. Your account password is stored in hashed format — we never store plain-text passwords and our staff cannot access your password under any circumstances.

8.2 — Access Controls

Access to personal data within the 789bet organisation is strictly controlled on a need-to-know basis. Only employees whose specific job function requires access to personal data are granted it, and all such access is logged and audited. Administrative access to core systems requires multi-factor authentication.

8.3 — Your Role in Security

While 789bet implements robust security measures, the security of your account also depends on you. You should use a strong, unique password for your 789bet account, never share your login credentials with anyone, and notify support immediately if you suspect your account has been compromised.

As a 789bet member, you have a set of rights regarding your personal data. These rights are real and enforceable. To exercise any of them, contact us at support@789bet-bd.net and we will respond within 30 days.